Heartland Homes Pittsburgh built community new home Community where our home was built.
our Heartland Homes Pittsburgh
custom home builder new home timeline.
 To better understand of Heartland Homes custom home experience, please click image above and review our Heartland Homes Pittsburgh experience.Pittsburgh custom home builder.
Pittsburgh Custom Home builder our new home. Our Heartland Homes Pittsburgh complaint showing water problems.
our Heartland Homes Pittsburgh custom home 6 months old.
our 17 month old custom built home in Pittsburgh, PA.
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our custom home builder Heartland Homes.
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July 22 2004 - 2 months after our water infiltration issues start, Heartland Homes states
"Wet Basement remedy to begin in the next few weeks.
We are working with Supervisor."
(click image on left to read all three emails) |
September 21 2004 - 4 months after our water infiltration issues start, Heartland Homes states
"Due to the EXTREME AMOUNT of WATER Friday, etc."
(click image on left to read all three emails) |
January 21 2005 - 8 months after our water infiltration issues start. 11 months after we closed on our brand new Heartland Homes home, Heartland Homes states
"...We will CONTINUE to Work Towards a Solution. The weather is a factor now. etc" (click image on left to read all three emails) |
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July 22
2004 Heartland Homes states: "Wet Basement remedy to begin in the
next few weeks." September 21 2004
Heartland Homes states: "Due to the EXTREME AMOUNT of WATER, etc..."
January 21 2005 Heartland Homes states: "We
will CONTINUE TO work towards A SOLUTION, ...etc"
May 2005 We send the certified letter to Heartland Homes founder, Heartland Homes owner. Almost 3 weeks later no response to our certified letter that was signed for and received.
June 29 2005 Heartland Homes states; "We met with Mr. Romesburg and discussed solutions for his door and WET BASEMENT
problems. We are currently working with Mr. Romesburg to remedy these issues." |
our Pittsburgh custom built home. Heartland Homes Pittsburgh's #1 custom home builder.
click image above to read all 3 emails and see the document regarding our Heartland Homes Pittsburgh complaint.
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April 2005
See our photos posted on this page or our other site:
aloveheartland.com
** When I called Heartland Homes in
April 2005; because we continued to have water issues. What I was told by Michele from Heartland Homes Warranty Dept. I will not post anywhere on our website(s) or any where else.
During the court trial we had December 2008, I was told what I stated was considered hearsay.
Since I do not have it in writing and since Michele was not called to testify,
in our opinion that is why it was objected to and considered hearsay.
May 17/19 2005
Before we filed our Heartland Homes Pittsburgh complaint with the Better Business Bureau (BBB), we did send a letter to the founder owner(s) of Heartland Homes. See information below showing our certified letter was signed for and other details.
We asked for a response within 3 weeks before moving forward filing our complaint against Heartland Homes Pittsburgh.
We never received any acknowledgement or response from Heartland Homes. We filed our consumer complaint with the Better Business Bureau in Pittsburgh.
The founder of Heartland Homes Pittsburgh is Alan Gillespie.
The President Heartland Homes Pittsburgh is Marty Gillespie.
During our court trial December 2008, Marty Gillespie stated on the
court stand he is the President of Heartland Homes in Pittsburgh.
Please remember we reported our initial water infiltration issues May 2004, 3 months after closing on our brand new Heartland Homes home.
June 2005
June 11 2005 Homes Pittsburgh complaint with the Better Business Bureau.
June (mid) 2005 -
Marty Gillespie from Heartland Homes visits our brand new home with Craig to review what is needed to resolve our water issues. I don't recall exactly how Marty Gillespie phrased the work Heartland Homes planned on doing after we filed our complaint with the BBB.
The following are emails I sent to Marty Gillespie of Heartland Homes, shortly after his visit to our Heartland Homes Pittsburgh built home mid/end June 2005.
July 5 2005, August 23 2005, September 21 2005, September 29 2005
Review emails we sent to Marty Gillespie of Heartland Homes Pittsburgh. Currently Marty Gillespie is the President of Heartland Homes Pittsburgh. If we recall correctly, Marty was the Vice President of Heartland Homes at the time of our water issues.
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our Custom built Heartland Homes.
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Our custom home builder Heartland Homes Pittsburgh home. Here is an additional email we sent to Marty Gillespie of Heartland Homes Pittsburgh.
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Review email and photos sent to Marty Gillespie Heartland Homes Pittsburgh. Our Heartland Homes Pittsburgh review.
our new custom built home.
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*** KEY NOTES - we feel it is important to note a few things regarding our
new home experience and our water issues:
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1. (see all 3 emails above, left column)
Read the 12+ emails we sent to Heartland Homes during our 1st year showing our water problems with our new home.
Heartland Homes does state, 2 months after our water problems start and during a 6 month period:
July 22 2004, Sept. 21 2004 and January 21 2005:
"Wet Basement remedy to begin" and "Due to the Extreme Amount of Water", and "We will CONTINUE TO Work towards a Solution..."
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2. We closed on our brand new home February 2004
Our water issues started
May 2004.
How we escalated our water issues with our new Heartland Homes home.
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a. |
May 2004 - April 21 2005 -
Read the 12+ emails we sent to Heartland Homes during our 1st year showing our water problems with our new home.
3 responses from Heartland Homes (above. left column) they are working on our issues.
July 22 2004,
Sept. 21 2004 and
January 21 2005
No one from Heartland Homes ever asked to come into our home to view our water issues at any time during our 1 year warranty.
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b. |
May 17/19 2005 -
Sent certified letter to owner of Heartland Homes
(see May 17/19 2005 left column) Never received any response until we filed our BBB complaint. |
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c. |
June 11 2005 - Filed Better Business Bureau complaint
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d. |
June 16 2005 - Marty Gillespie Heartland Homes calls me to discuss our BBB complaint
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(approx. date)
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e. |
June 2005 - Marty Gillespie, Heartland Homes Pittsburgh came to our home with Craig F. from Heartland Homes. Marty walked around our home pointing out to Craig what needed to be taken care of. Marty Gillespie, specifically told me, Dave Romesburg that Craig F. was our point person to take care and handle our issues. However Marty Gillespie from Heartland Homes explain it to me, Craig was to initiate and make sure the work was being taken care of regarding our water issues.
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f. |
June 29 2005 - Heartland Homes response to the BBB "we met with Mr. Romesburg and discussed solution for his door and wet basement problems."
(see left column, under Better Business Bureau, black and white image")
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g. |
October 4 2006
- later after Heartland Homes does attempt to repair our water infiltration issues,
since we filed our complaint with the BBB, we find water in our electrical panel after Heartland Homes trenching work is completed. Please remember we reported our initial water infiltration issues May 2004, 3 months after closing on our brand new Heartland Homes home.
Heartland Homes states "Company seeks to make repairs".
Click on image directly below to where Heartland Homes states the electrical contractor found a "COMPROMISED CONDUIT THAT WAS ALLOWING WATER IN"
our Heartland Homes custom
home.
Heartland Homes Pittsburgh complaint we filed with the BBB.
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h. |
October 17 2006
(13 days AFTER Heartland Homes state "seeks to make repairs")
Heartland Homes states "Company further states they are
NOT
responsible for
Damp
Spots on
foundation
walls." |
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3. No one from Heartland Homes ever came to our home to make
recommendations or
suggestions about what
we needed to do as homeowners to correct our water issues.
Marty Gillespie from Heartland Homes did come to our home after we filed our complaint as I mentioned in item #2 above.
Marty Gillespie from Heartland Homes walked around our home with Craig (from Heartland Homes) and myself, Dave Romesburg.
Marty Gillespie from Heartland Homes pointed out to Craig (Heartland Homes) what was to be done at our home, period. (I am assuming this is the reason the work was done after we filed our complaint). |
Please keep in mind our
water issues started 3 months
after our closing on our
brand new 1st owner home and
continued for more than a few years.
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4. Heartland Homes never sent a Structural Engineer to our home to investigate our water issues. No Structural Engineer ever came to our Heartland Homes home to discuss what we needed to do to correct our water infiltration issues.
Sorry for repeating this information, I just wanted to clarify this. For those of you who have mentioned this to us via email, please note, no Structural Engineer from Heartland Homes.
Only the Structural Engineer we paid to inspect our home for water issues and be our expert witness during our court trial. |
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